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🔒 hoki69 Privacy Policy — your personal data is fully protected 🛡️ 256-bit SSL Encryption — bank-grade security standards in Malaysia 📋 PDPA 2010 Compliance — hoki69 respects Malaysia's privacy laws 💳 Deposit via Touch 'n Go, DuitNow, GrabPay — secure & encrypted transactions 🌟 Your information is not sold to third parties — the hoki69 guarantee 🔒 hoki69 Privacy Policy — your personal data is fully protected 🛡️ 256-bit SSL Encryption — bank-grade security standards in Malaysia 📋 PDPA 2010 Compliance — hoki69 respects Malaysia's privacy laws 💳 Deposit via Touch 'n Go, DuitNow, GrabPay — secure & encrypted transactions 🌟 Your information is not sold to third parties — the hoki69 guarantee

Official Documents

Hoki69 Privacy Policy – Personal Data Protection Malaysia

This Privacy Policy explains how hoki69 collects, uses, stores, and protects the personal data of all members using our platform. We are committed to complying with Malaysia's Personal Data Protection Act (PDPA) 2010 and international data protection standards. Your privacy is our priority — not merely a legal obligation.

Last updated: 1 January 2026
Language: Bahasa Melayu
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🔒 hoki69's Privacy Commitment
  • All data is encrypted with 256-bit SSL during transmission
  • Your personal information not sold to any third party
  • Full compliance with Malaysia PDPA 2010
  • You have the right to access, correct and delete your data
  • Financial transaction data is stored with additional encryption
  • Only authorized personnel who granted access to your data
  • Notice will be provided in the event of data security incident

Your Data Protection

Six Ways hoki69 Protects the Privacy of Malaysian Members

Data protection is something we take very seriously. Here are the concrete steps we take to ensure every hoki69 member's privacy is fully protected.

🔐

Bank-Grade Data Encryption

All information transmitted between your device and hoki69's servers is protected with 256-bit SSL encryption — the same technology used by Maybank2u, CIMB Clicks, and Malaysia's leading banking institutions. No sensitive information is ever transmitted without encryption.

256-bit SSL
🏛️

Malaysia PDPA 2010 Compliance

Hoki69 is fully compliant with Malaysia's Personal Data Protection Act (PDPA) 2010. We collect only the data that is necessary, retain it for a reasonable period only, and give you the right to access and correct the information we hold about you.

PDPA 2010
🚫

No Sale of Data to Third Parties

Hoki69 does not sell, rent, or disclose members' personal data to any third party for marketing or commercial purposes without your explicit consent. This is our absolute commitment to all Malaysian members who entrust their data to hoki69.

No data sales
👁️

Restricted Access to Member Data

Only hoki69 staff with a legitimate business need who have completed data protection training are permitted to access members' personal information. All internal access to member data is logged and audited regularly to detect any unauthorised access.

Strict access controls
🛡️

Financial Transaction Data Protection

Your financial transaction details — including deposits via Touch 'n Go, GrabPay, DuitNow and FPX — are stored with an additional layer of encryption beyond standard SSL. Bank card details or account numbers are not stored directly on hoki69's servers.

Multi-layer encryption
⚡

Rapid Response to Data Incidents

In the event of any security incident involving hoki69 member data, we are committed to notifying affected members within 72 hours and taking immediate remediation action. Our security team monitors systems 24/7 to detect threats early.

72-hour notification
Contents

Full Privacy Policy

Hoki69 Privacy Policy & Personal Data Protection

This document is the official hoki69 privacy policy outlining our practices regarding personal data. If you have any questions, please contact us at support@hoki69.click before registering.

1Introduction & Scope of This Policy

This Privacy Policy ("Policy") describes how hoki69 ("we", "the platform" or "hoki69") collects, processes, stores, discloses and protects your personal data when you access or use the hoki69 platform through hoki69.click and all related services.

Hoki69 is committed to protecting the privacy of all Malaysian members and users on our platform. This policy is drafted in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010 and internationally recognised data protection standards.

Policy Acceptance: By registering a hoki69 account or continuing to use this platform, you confirm that you have read, understood and agreed to this Privacy Policy in its entirety. If you do not agree, please discontinue use of the platform and contact us to close your account.

This Privacy Policy should be read together with Terms & Conditions hoki69, which forms part of the overall agreement between you and hoki69.

2Types of Personal Data We Collect

Hoki69 collects various types of personal data depending on how you interact with our platform. Below is a detailed breakdown of the data categories we collect and why they are required:

Data Category Example Reason for Collection
Identity Data Full name, MyKad IC number, date of birth KYC Verification
Contact Data Email, Malaysian phone number Account communications
Financial Data Deposit methods, RM transaction records Payment processing
Usage Data Game records, betting history Security & Audit
Technical Data IP address, device type, web browser Fraud Prevention
Cookie Data Session preferences, language settings User experience
  • hoki69 does not collect credit card numbers directly. All payments via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow and FPX are processed by their respective payment providers, each with their own privacy policy.
  • You may choose not to provide certain optional information, but this may affect our ability to deliver the full range of services on the hoki69 platform to you.
  • All collected data is minimum necessary for the stated purposes — we do not collect data that is excessive or irrelevant to the platform's operations.

3How Your Personal Data Is Used

Hoki69 uses the personal data collected solely for legitimate purposes related to platform operations and member services. The following are the primary purposes for which hoki69 uses your data:

  • Account Management: Creating, verifying, and managing your hoki69 account, including the identity verification (KYC) required for legal compliance.
  • Transaction Processing: Processing deposits via Touch 'n Go, GrabPay, Boost, DuitNow, and FPX, as well as withdrawals to your bank account or eWallet in Malaysian Ringgit (MYR).
  • Service Provision: Running slots, Live Casino, sports betting on football, badminton, e-sports, and cricket, as well as all other hoki69 platform services.
  • Security & Fraud Prevention: Detecting and investigating suspicious activity, and preventing fraud, money laundering and the use of multiple accounts in violation of hoki69's terms.
  • Service Communications: Sending important account-related notifications, OTP verification via SMS or email, and critical security alerts.
  • Platform Improvements: Analysing usage patterns in aggregate, anonymised form to improve the functionality, design, and user experience of the hoki69 platform.
  • Responsible Gambling: Monitoring betting patterns to identify potential gambling issues and offering assistance through control tools available within the account.
  • Legal Compliance: Fulfilling legal obligations, including the retention of financial transaction records as required under applicable Malaysian law.
Marketing: hoki69 may use your email or phone number to send you promotional information and offers related to the platform. You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting the hoki69 support team.

4Data Storage & Retention Period

Hoki69 retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy or as required under applicable Malaysian law.

  • Active Account Data: For as long as your account remains active with hoki69, and for a reasonable period thereafter to allow you to reopen your account if needed.
  • Financial Transaction Records: Minimum 7 years from the transaction date, in line with Malaysian financial and tax regulatory requirements.
  • Security Logs: Up to 2 years for security incident investigation and fraud prevention purposes.
  • Betting Records: Up to 5 years for dispute resolution, audit, and legal compliance purposes.
  • Support Communication Data: Up to 3 years from the date of your last interaction, for customer service reference and improvement purposes.

All data stored on hoki69 servers is protected with additional encryption at rest, alongside 256-bit SSL encryption in transit. Our data centres employ multiple layers of physical and digital security controls to prevent unauthorised access.

5Data Sharing & Disclosure to Third Parties

Hoki69 does not sell, rent, or trade members' personal data to any third party for their own commercial or marketing purposes. This is a core principle that does not change. However, there are limited circumstances in which hoki69 may need to share your personal data:

  • Payment Service Providers: To process your deposits and withdrawals via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX, the required data is shared with the respective providers. These providers maintain their own confidentiality and data protection obligations.
  • Licensed Game Providers: Slot and live casino providers partnered with hoki69 may receive game session data necessary for the technical operation of the games. This data does not include your full identity information.
  • Legal Obligation: hoki69 may disclose personal data to Malaysian authorities where required by court order, law, regulatory directive, or for cooperation with a legitimate criminal investigation.
  • Legitimate Interests Protection: In circumstances where disclosure is necessary to prevent fraud, avert harm, or protect the legitimate rights of hoki69 and its members.
Our Guarantee: In all of the above circumstances, hoki69 will ensure that only the minimum necessary data is shared, and that recipients are bound by data protection obligations equal to or stricter than those we apply ourselves.

6Cookies & Tracking Technology

The hoki69 platform uses cookies and similar tracking technologies to enhance your experience, maintain account security and help us understand how the platform is used. Below is an overview of the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login authentication, session management, and account security. These cookies cannot be disabled as the platform will not function properly without them.
  • Functional Cookies: Storing your preferences such as language settings (Bahasa Melayu), display options and session information to make your gaming experience on hoki69 more comfortable and personalised.
  • Analytics Cookies: Helping us understand how members use the hoki69 platform — which pages are visited most frequently, how long sessions last and where users encounter issues. This information is used in aggregate and anonymised form.
  • Security Cookies: Used to detect suspicious login attempts, identify unrecognized devices, and prevent cyberattacks on hoki69 member accounts.

You can control and manage cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality of the hoki69 platform. For guidance on managing cookies in Chrome, Firefox, Safari or Edge, please refer to your browser's help documentation.

7Data Security Measures

Hoki69 continuously invests in security infrastructure to ensure that the personal and financial data of Malaysian members is protected to the highest standard. The following are the key security measures we practise:

  • 256-bit SSL Encryption: All communication between your device and hoki69 servers is fully encrypted using TLS 1.3 with 256-bit encryption keys — the same standard used by Malaysian online banking systems.
  • Stored Data Encryption: Sensitive data stored in the hoki69 database is encrypted using AES-256 encryption. This means that even if someone were to gain unauthorised access to the database, the data cannot be read without the encryption key.
  • Two-Factor Authentication (2FA): hoki69 provides and encourages the use of 2FA for all member accounts. With 2FA enabled, a password alone is not sufficient to log in — additional verification via OTP is required.
  • 24/7 Security Monitoring: hoki69's technical security team continuously monitors our systems to detect anomalies, intrusion attempts, and suspicious activity.
  • Periodic Penetration Testing: hoki69 conducts regular penetration testing by independent security experts to identify and address system vulnerabilities before they can be exploited.
  • Internal Access Controls: A "minimum privilege" principle is applied — each hoki69 staff member only has access to the data necessary for their specific role, with a full audit log maintained for every access.

While we take all reasonable measures to protect your data, no security system can guarantee absolute 100% protection. We encourage you to practise good personal security habits as well, such as using a strong, unique password and not sharing your hoki69 login credentials.

8Your Personal Data Rights

Under Malaysia's Personal Data Protection Act (PDPA) 2010, you have several important rights regarding the personal data we hold about you. hoki69 fully respects and supports these rights:

Your Rights

Your Personal Data Rights under Malaysia's PDPA 2010

Hoki69 fully respects these rights. Contact our team at support@hoki69.click to submit any request relating to your rights.

Right of Access

You have the right to request a copy of the personal data we hold about you. hoki69 will provide this information within 21 days of receiving your request.

Right to Rectification

If the data we hold about you is inaccurate or outdated, you have the right to request a correction. Basic information can be updated directly in your hoki69 account profile settings.

Right to Erasure

Under certain circumstances, you have the right to request the deletion of your personal data. Please note that some data may need to be retained to fulfill Malaysia's legal obligations.

Right to Object to Processing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. Let us know and we will stop using your data for that purpose.

Right to Data Portability

You have the right to receive your personal data in a machine-readable format for the purpose of transferring it to another service provider, where this is technically practicable.

Right to Withdraw Consent

Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the validity of any processing carried out prior to it.

How to Submit a Data Rights Request

To submit any request relating to your personal data rights, please contact the hoki69 privacy team by email at support@hoki69.click with the subject line "Personal Data Rights Request". Include your full name, hoki69 account number and details of your request. We will respond within 21 days of receiving your request.

9Children's Privacy

The hoki69 platform is intended for users aged 18 and above only. We do not knowingly collect any personal data from individuals under the age of 18. Registration by minors is strictly prohibited and constitutes a violation Terms & Conditions hoki69.

If hoki69 discovers that we have inadvertently collected data from a minor, we will promptly delete that data and close the account in question. If you are aware of or suspect that a minor has registered a hoki69 account, please notify us immediately at support@hoki69.click.

Minor Protection: hoki69 uses age verification during registration and the KYC process to ensure all members meet the minimum age requirement. Parents or guardians concerned about their children's online activity are encouraged to use appropriate parental control software.

10Links to Third-Party Services

The hoki69 platform may contain links or integrations to third-party services such as payment providers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX via Maybank2u and CIMB Clicks) and licensed game providers. This hoki69 Privacy Policy applies only to data processed by hoki69 itself.

  • When you use a third-party payment service to deposit funds into your hoki69 account, you are subject to that provider's privacy policy for those transactions. hoki69 is not responsible for the privacy practices of third-party providers.
  • Game providers partnering with hoki69 may process game session data in accordance with their own privacy policies. All providers working with hoki69 are selected based on their high security standards and data protection practices.
  • We recommend reviewing the privacy policy of any third-party service you use in connection with the hoki69 platform.

11Amendments to This Privacy Policy

Hoki69 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements or platform improvements. All amendments will be published on this page with the updated date clearly displayed.

For changes deemed material — such as updates to how we use your data or new rights you may acquire — hoki69 will notify you via your registered email or a prominently displayed notice on the platform at least 14 days before the changes take effect. Continued use of the hoki69 platform after an amendment takes effect will be considered your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your information.

12Contact Us for Privacy Inquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or how hoki69 handles your personal data, please contact us through the following channels:

  • Privacy Email: support@hoki69.click — include "Privacy Inquiry" in the subject line. We will respond within 5 business days.
  • Live Chat: Available 24/7 via the chat icon on the hoki69 platform. For privacy inquiries that require detailed investigation, our agents will direct you to the appropriate privacy team.

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia or the relevant authority under PDPA 2010.

FAQ

Frequently Asked Questions about hoki69's Privacy Policy

Quick answers to the questions Malaysian members ask most about how hoki69 handles their data privacy.

No. hoki69 does not sell, rent, or share members' personal data with third parties for their own advertising or marketing purposes. This is our absolute guarantee. Your data may only be shared with service providers who assist us in operating the platform — such as payment providers Touch 'n Go, GrabPay, and DuitNow — and strictly for the purposes required. All third parties involved are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.

All financial transactions on hoki69 — whether deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX through Maybank2u and CIMB Clicks — are processed over connections protected by SSL 256-bit encryption. hoki69 does not store your bank card numbers or bank account details directly on our servers. Payment processing is handled by certified payment providers with their own security systems that comply with PCI DSS standards. Transaction records retained by hoki69 are encrypted with AES-256 and are only accessible by authorised staff for dispute resolution or legal compliance purposes.

Yes, you have the right to request the closure of your account and deletion of your personal data from hoki69. To do so, contact our support team at support@hoki69.click with the subject line "Account Closure and Data Deletion Request". Please note that certain data may need to be retained for a specified period even after account closure — in particular, financial transaction records required to be kept under Malaysian law (minimum 7 years). Data retained for legal purposes will not be used for any other purpose and will be deleted once the mandatory retention period ends. Any real money balance remaining in your account will be processed for return prior to closure.

In the event of a data security incident involving hoki69 members' personal data, we are committed to: (1) Identifying and containing the incident promptly upon detection by our security team; (2) Notifying affected members within 72 hours via their registered email with details of what occurred, the data involved, and the steps we are taking; (3) Reporting to the relevant Malaysian authorities where required by law; (4) Implementing remediation and preventive measures to ensure similar incidents do not recur. We encourage all members to keep their registered email address at hoki69 active and up to date so that important communications can be received without delay.

hoki69 analyzes platform usage patterns in aggregate for security and service improvement purposes. In the context of responsible gambling, our systems may identify betting patterns that suggest a potential gambling problem — in such cases, our team may reach out to offer assistance or control tools such as deposit limits. This is done solely to protect your well-being, not for marketing or commercial purposes. Decisions such as account suspension for violations of Terms & Conditions may also involve analysis of account activity data. For more information on responsible gambling at hoki69, please visit our Responsible Gambling page.
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Hoki69 Privacy Policy & Related Documents

This Privacy Policy should be read together with Terms & Conditions hoki69 for a full overview of your rights and responsibilities as a platform member. For information on the responsible gambling tools available, please visit the Responsible Gambling us. If you have any questions about privacy, reach us at support@hoki69.click. This policy applies to all activities on the hoki69 platform, including slots, Live Casino, football betting, badminton, e-sports, and cricket.

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Your Privacy is Protected — Register at hoki69 & Start Playing Now

Over 500 slots, Live Casino, Sports Betting, and cricket games available 24/7, backed by 256-bit SSL data protection and PDPA 2010 compliance. Deposits from RM30 via Touch 'n Go or DuitNow, processed within 5 minutes.

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By registering, you agree to the Terms & Conditions and confirm that you have read the hoki69 Privacy Policy. This platform is for users aged 18 and above only.

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