Hoki69 Terms & Conditions – Malaysia Platform Usage Policy

1Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and hoki69 ("Company", "we" or "platform"), which operates the website and services accessible via hoki69.click and all associated subdomains.

By accessing, registering, using, or continuing to use any part of the hoki69 platform, you hereby accept, agree to, and are bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately stop using the hoki69 platform and close your account if you have one.

2Member Eligibility

To register and use hoki69's services, you must meet all of the following eligibility requirements without exception:

• Aged 18 years of age or older as of the date of registration. hoki69 takes the protection of minors seriously, and any account found to have been registered by an underage individual will be terminated immediately with all balances refunded.
• You register and play on your own behalf, not on behalf of any other person or as an agent or representative of any third party.
• You are not currently on an active self-exclusion list at hoki69 or any associated platform.
• You understand that betting can become a habit that is difficult to control and accept full responsibility for managing your own playing habits.
• You are not using the hoki69 platform in a professional capacity as an intermediary, agent, or employee of any entity associated with the betting industry without written authorisation from hoki69.

3Account Registration

Each individual is only permitted to hold one (1) active account on the hoki69 platform at any time. Holding more than one account — whether under the same or a different name, a different email address, a different phone number, or a different device — is a serious breach of these terms.

• All information provided during registration must be accurate, complete, and current. False or misleading information is grounds for account suspension.
• hoki69 reserves the right to request identity verification documents (KYC) at any time, including a copy of your Malaysian identity card (MyKad), to verify a member's identity.
• You are responsible for ensuring that the phone number and email address on your account are always kept up to date, as they are used for OTP verification and important communications.
• hoki69 reserves the right to decline any individual's registration application without providing a reason.

4Deposits & Payment Methods

Hoki69 accepts deposits via Malaysian local digital payment methods only. All deposits are processed securely using 256-bit SSL encryption. Here is important information about deposits at hoki69:

Funds deposited into a hoki69 account must only be used by the account holder. It is strictly prohibited to deposit funds on behalf of another person or to receive third-party deposits into your account. hoki69 reserves the right to request verification of the source of funds if a deposit is deemed unusual in terms of amount or frequency.

5Withdrawal

Withdrawals from your hoki69 account are subject to the following conditions. Please read carefully before submitting a withdrawal request to avoid any unnecessary delays.

• The minimum withdrawal amount per transaction is RM50.
• Withdrawals may only be made to the same payment method used for the deposit, or to a verified bank account held in the name of the hoki69 account owner.
• Withdrawal requests are typically processed within 1 to 24 hours on business days. Requests submitted on weekends or Malaysian public holidays may take until the next business day to be processed.
• Bonus balance that has not yet met the wagering requirement cannot be withdrawn until the wagering requirements have been fully met.
• hoki69 reserves the right to delay withdrawal processing for identity verification purposes or to investigate suspicious activity. In such cases, our team will contact you within 48 hours.
• hoki69 does not charge any withdrawal fees. However, your bank or eWallet provider may impose their own charges, which are beyond hoki69's control.

6Bonuses & Promotions

Hoki69 offers a variety of bonuses and promotions to both new and existing members from time to time. All bonuses are subject to the terms and time limits specified in each promotion's individual terms. The general conditions that apply to all hoki69 bonuses are as follows:

• Each bonus has a wagering requirement of their own that must be met before any withdrawal can be processed. Wagering requirements are expressed as a multiple of the bonus amount — for example, "15x" means you must wager the bonus amount 15 times over.
• hoki69 bonuses come with validity period which vary. Bonuses that are not used within the specified period will expire automatically and cannot be restored.
• Each bonus offer is limited to one per account, residential address, device, or IP address. Any attempt to claim the same bonus more than once through unauthorised means may result in account suspension.
• hoki69 reserves the right modify, suspend or withdraw any promotion at any time without prior notice if there is evidence of abuse.
• The hoki69 VIP Programme — comprising Silver, Gold, Platinum, and Diamond tiers — has its own terms and conditions as set out in the VIP Rewards section. VIP cashback is credited weekly based on eligible betting activity during that week.

7Game Rules

All games available on the hoki69 platform — including slots, Live Casino (baccarat, roulette, blackjack), lottery, and jackpots — must be played in accordance with the rules set out. The following general rules apply to all games on hoki69:

• The use of any automation software, bots, scripts, or AI-assisted tools to play at hoki69 is strictly prohibited and constitutes a serious breach of these terms.
• In the event of technical failure or internet connection disruption during a game session, hoki69 will settle the round based on recorded server data. Server results are final.
• All slot games use Random Number Generator (RNG) which has been audited and certified by an accredited independent body. There is no human interference in the outcome of individual rounds.
• Collusion — that is, working with other players to cheat the system or other players in live table games — is strictly prohibited and may result in account termination without any refund.
• hoki69 reserves the right to void any winnings resulting from technical errors, software bugs, or glitches that give a player an unfair advantage.

8Sports Betting & Cricket

Hoki69's Sports Betting section — covering Malaysia Super League football, EPL, BWF badminton, Mobile Legends esports, ICC T20 World Cup cricket, IPL and the Ashes Series — is subject to the following additional terms on top of the general terms above:

• All sports bets that have been verified by the system cannot be cancelled by the player, except where hoki69 specifically provides a "Cash Out" option for the relevant match.
• In the event that a match suspended and not continued within 12 hours from the scheduled time, all pre-match bets will be fully refunded to your account.
• For cricket matches affected by rain and resolved using the Duckworth-Lewis-Stern (DLS), the DLS result is the official outcome and all bets will be settled accordingly.
• hoki69 reserves the right to reject, delay or void any suspicious bets, including bets that may be related to match fixing or internal information.
• The odds displayed for all matches are the odds at the time the bet is placed. For in-play bets, the odds shown at the time of click confirmation apply, not the odds displayed when the page was loaded.

9Account Security

The security of your hoki69 account is a shared responsibility — we provide enterprise-grade security infrastructure, and you must practise good security habits on your end.

• You are solely responsible for maintaining the password confidentiality your hoki69 account. Do not share your password with anyone, including family members or friends.
• hoki69 will never ask for your password via email, live chat, or any other communication channel. If anyone claims to be from hoki69 and requests your password, please report it to our support team immediately.
• Any activity that occurs in your account before you report unauthorized access to hoki69 is your sole responsibility.
• hoki69 recommends that you enable two-factor authentication (2FA) in your account settings for an additional layer of security.

10Account Suspension & Termination

Hoki69 reserves the right to suspend or terminate any member's account, with or without prior notice, if a breach of these terms is found. Such action may be taken under circumstances including the following:

• Ownership duplicate accounts or any attempt to re-register after an account has been terminated.
• Grant false information during registration or the KYC verification process.
• Usage bots, automation software or any unauthorized technical means to gain an advantage in any game.
• Fraudulent activity such as money laundering, disputed credit card transactions, or any activity that contravenes Malaysian law.
• Any attempt to exploit technical errors or system bugs for personal gain.
• Abusive, threatening or disrespectful behaviour towards hoki69 platform support agents or other members.

If your account is suspended for a valid reason, any real money balance (excluding bonus balance) will be returned to you once the investigation is complete, unless there is evidence of fraud or a breach of applicable law.

11Responsible Gaming

Hoki69 is committed to responsible gambling and provides a range of tools to help members manage their playing experience. We encourage all Malaysian players to make proactive use of these tools.

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits in the account settings section. Requests to reduce a limit take effect immediately; requests to increase a limit are subject to a 7-day cooling-off period.
• Loss Limit: Your account will automatically stop accepting bets once the loss limit you have set is reached within the relevant period.
• Cool-off Period: Activate a break from play for 24 hours, 7 days or 30 days. During this period, you will be unable to log in or place any bets.
• Self-Exclusion: Long-term self-exclusion options (6 months, 1 year, or permanent) are available to members who need a more serious break. These requests cannot be reversed before the period expires.

For more information, support and resources on responsible gaming, please visit the Responsible Gaming us.

12Limitation of Liability

To the extent permitted by applicable law, hoki69 shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from the use of or inability to use this platform, including but not limited to financial losses resulting from betting activity.

Hoki69 makes no guarantee that the platform will always be available, free from interruptions or technical errors. We will endeavour to minimise downtime but accept no liability for losses arising from service disruptions beyond our control.

13Amendments to These Terms

Hoki69 reserves the right to update, amend, or replace any part of these Terms & Conditions at any time. Any changes will take effect immediately upon publication on this page.

For changes deemed material or significant, hoki69 will notify members via their registered email or through a prominent notice displayed on the platform's homepage at least 7 days before the changes take effect. Your continued use of the hoki69 platform after any changes to the terms constitutes your acceptance of the amended terms.

14Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions, or any aspect of the hoki69 platform, please contact our team through the following channels:

• Live Chat: Available 24/7 via the chat icon at the bottom of every page on the hoki69 platform. Response time is typically under 5 minutes.
• Email: support@hoki69.click — for detailed enquiries or matters requiring written documentation. Response time within 24 hours.

Hoki69's support team is available in both Malay and English, every day with no days off.